tntex.cat / tntex.es / tntex.fr / tntex.eu / tntex.de are online shopping websites, offering all kinds of fabrics. To purchase our items, you must register as a user or as a company.
In the case of big companies or distributors, you can contact us via email (firstname.lastname@example.org) so that we can give you a tailored quote. Our website prices include all fees except those relating to customs.
All shipments will be sent on a daily basis.
Once the order has been placed, it takes it one day to be prepared. Orders will be shipped the day after the order is done (from Monday to Friday).
All shipments will be sent by SEUR Courier Company (DPD Group). The company will send customers a link by email and/or sms, through which they can track the order throughout the whole delivery process.
Delays may occur in case we need to investigate possible errors made during the purchase process or any other irregularity. To avoid delays, please make sure you confirm the accuracy of all billing and shipping information.
Shipping methods and delivery times
Torné Textil offers the following shipping options:
For domestic orders:
- Shipping to Catalonia, Mainland Spain, Balearic Islands
The next day, after the date of shipment. Deliveries take 1 to 2 working days.
- Ceuta and Melilla, Gibraltar
The next day, after the date of shipment. Deliveries take 2 to 3 working days (subject to customs clearance).
The next day, after the date of shipment. Deliveries take 2 to 3 working days.
The next day, after the date of shipment. Deliveries take 2 to 3 working days.
- Shipments to the Canary Islands:
The next day, after the date of shipment. Deliveries take 8 to 11 working days.
For orders within the European Union (except Portuguese, French and Italian islands, as well as Switzerland and Norway):
Standard Courier: The next day, after the date of shipment. Deliveries take 3 to 9 working days (depending on the distance of the destination country from Barcelona).
Express Courier: The next day, after the date of shipment. Deliveries take 48 to 72 hours (weekdays).
For international orders outside the European Union:
Standard Courier: The next day, after the date of shipment. Deliveries take 5 to 30 working days depending on destination.
Express Courier: The next day, after the date of shipment. Deliveries take 2 to 9 working days depending on destination.
Important: In delivery estimates, the day the order is shipped, all weekends and some local and / or national holidays must be excluded.
Shipping options and rates for web orders
Torné Textil S.L. (TNTEX) provides courier service by SEUR (DPD Group). It should be taken into account that delivery dates are estimates only and we cannot guarantee delivery times for international orders.
Delays may occur in case we need to verify your order or due to adverse weather conditions. Delays might also be due to customs or transport carrier.
The tracking information will be sent to the client by the courier company via email. Anyway, the customer can always check the shipping status in his account on our website (for registered users).
Import duties and taxes
Please, take into account that international orders may be subject to certain customs import duties and taxes imposed on delivery by the customer’s country. These charges are not included in the prices and shipping costs that appear in TNTEX.
As an importer of the goods, the client must comply with local laws and regulations and pay all duties, taxes and fees. Therefore, we recommend that you contact the appropriate local customs office to obtain an estimate of taxes and duties applicable to the delivery and to get more information on that issue.
You can choose one of the following payment modalities. Please note that according to the payment option chosen, there may be some extra charge on shipping costs:
1. – Credit/Debit Card
By the POS system of BBVA.
This system carries no additional charges.
2. - PayPal
PayPal is a leader in anti-fraud technology. Choosing to make a payment with PayPal is relying on one of the safest forms of payment on the Internet. This system not only takes measures to protect customer financial information, but also offers 100% protection against unauthorized payments sent from your account. At each operation customers’ data are verified and protected to increase users’ safety. Opening a PayPal account is free for buyers, its use is very simple and it is a virtually worldwide accepted system.
This system has a 3.5% surcharge on the value of the total purchase.
3. - Bank transfer:
By payment or bank transfer to:
IBAN: ES35 0182 3517 1001 0152 1990
Account holder: Torné Textil S.L.
Once done the payment, you can send a copy by email to email@example.com to expedite the shipment.
This system carries no additional charges.
Exchanges and Returns
If you are not satisfied with the product you have bought, you may return it and choose between an exchange or a full refund (excluding shipping charges) within 15 days after purchase. The products must be returned unused, in the same condition as received and in their original packaging.
It is important that, upon receiving the order, you first check the shipment carefully and make sure it is in good condition. If you notice any loss or damage, please contact us immediately on the same day via email at firstname.lastname@example.org, sending us photographs of the damage and reporting any visible defects on the delivery note. No refunds for transportation defect are accepted past 24 hours of delivery.
For returns, please follow the following instructions:
As a first step, the return is to be notified by email to the address email@example.com with the corresponding reason.
The easiest way to return the goods is by mail or through any transport company to our address (the shipping cost must have been prepaid by the customer). If you prefer that we collect the goods, you simply have to contact us so that we send a messenger. The price of this service will be covered by the customer, who shall pay the courier at the time of collection.
Returns must be sent to:
Torné Textil S.L.
Camí les Comes, 4
08274 Sant Feliu Sasserra (Barcelona) Spain
Following the same policy as on refunds, all items can be exchanged, except in the case of a product exclusively manufactured for the customer.
Exchanges are possible provided that the product has not been used and it has been kept in its original packaging. Changes are to be notified by email to the address firstname.lastname@example.org. The customer can place another order on the website for the right item. The same driver delivering your new order will pick up the item(s) to be returned.
Refund of the purchase
To process the refund of your purchase, all products must be returned in their original packaging, unaltered and including all labels. Fabrics mustn’t have been washed or used or stained.
Torné Textil S.L. will not accept items returned in unsellable condition.
Once we receive the product and check its good condition, we will credit the corresponding amount to the account number you provide us within 3 to 7 days.
We remind you that the shipping charge is not refundable.
General conditions of use set forth herein regulate the use of websites: tntex.cat / tntex.es / tntex.fr / tntex.eu / tntex.de, owned by Torné Textil SL, located in Camí les Comes, 4 08274 Sant Feliu Sasserra and registered in the Companies Register of Barcelona, Volume 47614, Page 51, Inscr. 1, Sheet 557134 under VAT ESB02946416.
It is a web platform for online purchase of interlinings, interfacings and fabrics manufactured by Torné Textil S.L.
Access to tntex.cat / tntex.es / tntex.fr / tntex.eu / tntex.de by any Internet user implies acceptance and compliance with these general conditions of use and any other particular conditions of the product offered, so prior to access and / or use of such contents the user must carefully read the conditions of use.
tntex.cat /tntex.es / tntex.fr / tntex.eu / tntex.de are free access and visit websites to all Internet users older than 16 years, with no need of registering until the start of a purchase.
People who wish to receive periodically in their email offers and discounts may accept this special feature at the time of registration. The frequency of information mailing about offers or products is not described in the conditions of use, but won’t exceed one mailing per day. Users who wish to purchase must have the status of a registered user, which is acquired by filling in at least the compulsory fields marked with [*] and submitting the form under "Register" or any other form sent by Torné Textil S.L.
By default, the registered user will automatically receive our email offers. In the case of not wanting to receive them, they have to specify it in the “My account information" section. In any case, access and / or purchase of all products offered by Torné Textil S.L. Implies the acceptance and compliance with the general conditions of use of the version published at the time you access the website.
The prices on the website are shown including and excluding VAT as well as other taxes that may apply. Web prices are final prices. Registered users who have purchased a product will pay no extra amount to any partner or third party, except customs duties and / or transport.
Payment shall be made by any payment modality accepted at the time of the visit of the customer, which can be: bank transfer, PayPal and / or credit/debit card.
When placing the order and / or accepting the purchase, the registered user provide his credit card or debit card data, the expiration date, the CVV2 / the CVC2 (the 3 digit security code marked on the back of the card), and the name of the holder. When paying through the PayPal service, the user will be redirected to the official website of PayPal to enter the payment modality and the data required to make it effective. In any case, for each purchase, the user must provide the requested information, which will be handled safely, because Torné Textil S.L. does not store the bank data on the registered user account once confirmed and completed the purchase procedure. The registered user should notify Torné Textil S.L. any improper or fraudulent charge on the credit card used for his purchases, by email to email@example.com, in the shortest delay so to allow Torné Textil S.L. to take the necessary steps.
Torné Textil S.L. provides the strictest security measures commercially available in the sector. In addition, the payment process is made through a secure server which uses a SSL (Secure Socket Layer). The secure server establishes a connection which transmits the information encrypted using 128-bit algorithms, ensuring that it will be only intelligible by the registered user's computer and our website. Thus, by using the SSL protocol we guarantee:
* That the registered user transmits his data only to Torné Textil S.L.’s server and not to any other which might try to pretend being it, and * That all data transmitted between the registered user and Torné Textil S.L. server are encrypted, so to avoid any possible access or manipulation by third parties.
Also, Torné Textil S.L. claims that no confidential data concerning users’ payment modalities is retained once the purchase has been confirmed and finalized. The banks that Torné Textil S.L. has signed agreements with for the provision of payment services, through what is known as "secure online payment gateway," are the only ones enabled to access these data for the management of payments and collections. When a payment is made, the registered user is directed to the secure interface (https) of the bank, where one enters the card details and validates the transaction, inaccessibly to third parties.
In accordance with the Organic Law 15/1999 on protection of personal data, we inform you that all email addresses provided by the registered user will be treated with the utmost confidentiality and only for sending an invitation email upon registering on the website, and won’t be incorporated into Torné Textil SL’s files without the further consent of the holders after registering as users of the web, so that any forwarding emails will reflect a precise action or application of the user.
Provision of the service / product delivery
All purchases made by the registered user require accepting the conditions of use, by ticking in the appropriate box, and assume expressly the knowledge and acceptance of the specific conditions and details of the offered services and / or products.
Torné Textil S.L. only accepts cancellations requested by email (firstname.lastname@example.org) or via the web query form. The legally established deadline for cancellation is 7 working days. Returns for purchases and/or orders desisting will not be accepted. In any case, the user will have to take over the direct cost for returning the product or cancelling the service. Cancellation or unsubscribing from the account does not imply the cancellations of the final purchases that have been made. Should the customer want to unsubscribe tntex.cat / tntex.es / tntex.fr / tntex.eu / tntex.de, we advise you to do it once received your purchases, in order to track the order if you so wish.
Intellectual and industrial property
TNTEX is a registered trademark, so any use of the brand and any identifying logos or signs that can lead to confusion about their origin or ownership, is strictly prohibited to third parties without prior written permission of Torné Textil S.L. Also, the website is a registered domain by Torné Textil S.L.; This domain cannot be used, except with explicit prior authorization, in connection with other services that Torné Textil S.L. does not provide, in any way which may cause confusion among customers or discredit Torné Textil S.L.
Torné Textil S.L. holds all rights concerning the design and / or content of this website, especially, including but not limited to products, logos, designs, trademarks, trade names, buttons, software files, color combinations and data included in the web. Users and visitors are warned that these rights are protected by Spanish and international legislation on intellectual and industrial property. By no means the access to the website implies any kind of total or partial waiver, transmission or assignment of the rights granted by Spanish and international legislation on intellectual property. Furthermore, and without prejudice to the above, the content of this website is considered as a computer program and, therefore, it applies all the Spanish and European Community effective legislation on the subject. Reproduction (except temporary downloads from the website to the hard disk of the user or proxy servers), copy, use, distribution, reuse, exploitation, reprints, mailing, transmission, modification, assignment or any other acts which are done on all or part of the information contained on this Website that has not been expressly authorized by Torné Textil SL are strictly forbidden. The user agrees to use the contents conscientiously, correctly and legally and, in particular, undertakes to refrain from deleting, avoiding or manipulating the copyright and other data identifying the rights of Torné Textil S.L. or its owners included in the contents as well as technical protection devices or any mechanism of information that could contain the contents. Furthermore, the user will refrain from using the contents and, in particular, any kind of information obtained through the website, to send advertising, communications for commercial purposes and unsolicited messages directed at a group of persons, independently of the objective, also refraining from commercializing or divulging the said information in any manner or form. Torné Teixits S.L. grants no license or authorization on intellectual property rights and / or industrial or any other right or property related, directly or indirectly, to the contents included in its website.
Accessing and using the website. Our content
Registered users are fully responsible for their conduct while accessing web information, both while browsing the site and after having entered. The web user agrees to diligently and faithfully observe the recommendations set in due course by Torné Textil S.L. regarding the use of the website. To this end Torné Textil S.L. will inform the users through whatever means of communication on the Web site. Web users agree not to use any of the content Torné Textil S.L. put at their disposal, developed or not by Torné Textil S.L., officially published or not under its name, to carry out activities contrary to law, morals or public order. Users who access the website must observe applicable law or ethical codes of conduct that can be subscribed, and the general rules of use of the web. According to all that, they will refrain from exhibiting behaviors which include, without limitations:
(A) contravene, disparage or violate fundamental rights and civil liberties constitutionally recognized in international treaties and other legislation;
(B) induce, incite or promote criminal, denigrating, defamatory, defaming, violent actions as well as contravening law and generally accepted principles of morality and public order.
(C) induce, incite or promote actions, attitudes or discriminatory ideas on sex, race, religion beliefs, age or condition;
(D) include criminal, violent, pornographic, degrading messages or ones, in general, contravening the law and generally accepted principles of morality and public order.
(E) induce or could induce an unacceptable state of anxiety or fear;
(F) induce or incite any involvement in activities which could be dangerous, risky or harmful to health and mental balance;
(G) make use of false, ambiguous, inaccurate, exaggerated or untimely information, so that they can be misleading about their object or the intentions or purposes of the communicator;
(H) make use of some information protected by any intellectual or industrial property belonging to third parties, without having previously obtained by its owners the necessary authorization for its intended use;
(I) violate the trade secrets of third parties;
(J) are contrary to people`s right to honor, personal and family privacy or private image;
(K) infringe regulations on privacy of communications;
(L) represent illegal, deceptive or unfair publicity and, in general, constitute unfair competition;
(M) cause, through their characteristics (such as format, extension, etc.) any difficulties in the normal functioning of the service or not comply with the technical requirements or specifications to access the website, or may in any way damage, disable or impair the website or its services or prevent its normal enjoyment by other users. The web user will be liable for all damages that Torné Textil S.L. might suffer as a result of a breach of any of the obligations set here. Torné Teixits S.L. reserves the right to update the content when appropriate and to eliminate, limit or prevent, temporarily or permanently, access to it, and also reserves the right to deny access to the web to registered users who misuse the contents and / or violate any of the conditions listed above. Torné Textil S.L. reports that it does not guarantee:
1. That access to the web and / or to websites link will be uninterrupted or error free;
2. That the content or software that registered users and visitors access through the website or websites link does not contain any errors, computer viruses or other elements in the contents that may cause alterations in their system or in electronic documents and files stored in their computer system, or may cause any other damage;
3. The use that registered users, subscribers or visitors may make for their own personal purpose of any information or content of this website or its link websites.
Torné Textil S.L. Disclaimer
a) Responsibility for contents
Torné Textil S.L. disclaims any responsibility for any decision made by the user of the website as a result of the information contained therein. Remember that the descriptions of the products or services offered on the website are made according to the information provided by the partners of Torné Textil S.L. Photographs or videos relating to products and services and also trade names, trademarks or logos of any kind contained in the web of Torné Textil S.L. are about the real products or services offered for sale in order to give further information about the product or service and its features. However, express mention is made to the informative and guiding nature they have, and of their lack of comprehensiveness.
(I) Torné Textil S.L. does not guarantee the accuracy of the information contained in the illustrations and photographs provided by its partners and, therefore, assumes no responsibility for any inaccuracies in this regard. (Ii) Torné Textil S.L. disclaims any responsibility for the information not directly provided by Torné Textil S.L. or published under its name without the authorization of the company, as well as the responsibility arising from any misuse of the contents, and also reserves the right to update, eliminate, limit the contents or prevent, temporarily or permanently, access to them. Part of the web may include advertising contents or be sponsored. Advertisers and sponsors are solely responsible for ensuring that material submitted for inclusion in tntex.cat / tntex.es / tntex.fr / tntex.eu / tntex.de complies with the relevant applicable laws. Torné Textil S.L. cannot be held responsible for any error, inaccuracy or irregularity that may carry the advertising contents nor for those of the sponsors. Also, Torné Textil S.L. is entitled to make, at set periods of time, plans to promote the registration of new users in its service. Torné Textil S.L. reserves the right to modify the conditions for the application of promotions, extend them communicating it in due time, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any abnormality, abuse or unethical behavior in their participation.
b) Responsibility for links to other websites
Links included in tntex.cat / tntex.es / tntex.fr / tntex.eu / tntex.de are merely informative and, therefore, Torné Textil S.L. does not control or verify any information, contents, products or services provided through these websites. Consequently, Torné Textil S.L. disclaims any responsibility for any aspect, especially regarding the contents, of these pages.
c) Responsibility in the event that this website is the link destination introduced on another website Regarding the links provided to this website by other pages, as well as if any user, entity or website wish to establish some kind of link to the website Torné Textil S.L., the following stipulations will apply:
(A) You will only be directed to the homepage of the website. (B) The link must be absolute and complete, i.e. must take the user to the direction of Torné Textil S.L. and must include the full extension of the home page. In no case, except express written authorization of Torné Textil SL, the page making the link can reproduce somehow Torné Textil SL website, include it as part of its website or within one of its frames or create a browser on any page of the web. (C) No wrong or incorrect indication about Torné Textil S.L. webpage will be provided (D) If you would like to register any distinctive sign of Torné Textil S.L., such as trademarks, logos and names, you must have the corresponding written authorization. (E) The owner of the webpage providing the link must act in good faith and not aiming to affect negatively the reputation or good name of Torné Textil S.L. (F) It is forbidden to register the text elements of the brand or logo of the domain name or the company name of TNTEX as a keyword (metatag), for websites searches made through search engines.
Torné Textil S.L. disclaims any responsibility for any aspect related to the website providing the link. Establishment of a link does not necessarily imply the existence of any relationship, collaboration or dependency between Torné Textil S.L. and the owner of the other website.
a) Personal data privacy
Depending on the product or service purchased, the registered user must provide more or less mandatory data, such as, without limitation: (i) identifying data of ID / passport, (ii) telephone number, (iii) delivery address, (iv) billing address, (v) full name or company name, (vi) email address, (vii) any information marked as required by the provider of the product or service purchased. All data qualified as additional for the registered user requested in the section "My data” will be provided voluntarily. These additional data are meant for Torné Textil S.L. consumer’s profile targeting and they will be processed in accordance with the above points to improve communications and trade relations with Torné Textil S.L., and will not be disclosed to any third company without prior consent.
b) Exercise of rights of access, rectification, cancellation and opposition
Cancellation of data involves their blocking and prevents any processing and visualization by Torné Textil S.L. and third parties. Without prejudice of what has been exposed here, we report that some information may be held under blocked form by Torné Textil S.L. to fulfill their legal obligations, such as contractual responsibilities or fiscal and tax obligations. The updating of their own data corresponds to registered users. At any time, the registered user will have the right of access, rectification, cancellation and opposition to all his personal data. To exercise this authority, the registered user must access tntex.cat / tntex.es / tntex.fr / tntex.eu / tntex.de, to the section "My Data" (tab: "Unsubscribe from Torné Textil SL") or write to: Camí les Comes, 4 08274 Sant Feliu Sasserra (Barcelona) or via email to email@example.com. Therefore, registered users are responsible for the accuracy of their data and Torné Textil S.L. will not be responsible for the inaccuracy of these. Also, for any clarification on these rights, users shall access tntex.cat / tntex.es / tntex.fr / tntex.eu / tntex.de and complete the corresponding form on the "Contact Us" section.
On our website there are no hyperlinks that allow communication of users’ data to other webpages or websites nor any invisible processing of personal data. Cookies (understood as a set of characters that are stored on the hard disk or the temporary memory of user's computer when accessing the pages of certain websites) are necessary to use the website. Cookies are meant to improve the service provided by Torné Textil S.L. but they do not store any users’ personal details, as the information obtained is anonymous. The information Torné Textil S.L. stores on your equipment through this mechanism only consists of a number that identifies a user, the city from which he accessed the site in the last session, in addition to preferences such as preferred navigation language and the date on which the cookie was placed. Cookies help us improve our website and provide better and more personalized service. In particular, they allow:
*. To estimate usage numbers and patterns.
* To store information about user’s preferences and customize the website according to his individual interests.
* To speed up user searches.
* Torné Textil S.L. may also record the IP addresses of users to diagnose any problems with our server, to administer our website and to analyze user trends in general.
Changes to these Terms and Conditions of Use
Torné Textil S.L. reserves the right to modify at any time the presentation and configuration of its website, as well as its conditions of use. For this reason, Torné Textil S.L. recommends that registered users read carefully the conditions of use each time they access the website. Registered users will always have the conditions of use in a visible place, freely accessible to any possible consultation they might wish to make. In any case, acceptance of the conditions of use will be an essential prerequisite to the purchase of any product available through the website.
Applicable Law and Jurisdiction